A: Placing an order in settlein.com is generally a simple process that can be completed in a few steps. Here are some general guidelines to follow:
1.Navigate through settlein.com and select the items you want to purchase. Add them to your shopping cart by clicking the "Add To Cart" button.
2.Once you have added all the items you want to purchase to your cart, review your cart to make sure that everything is correct. Check the quantity and prices of each item, and make any necessary adjustments.
3.When you are ready to checkout, click on the "Checkout" button in your shopping cart. You will be directed to a page where you will need to enter your billing and shipping information.
4.Enter your billing and shipping information, such as your name, email address, shipping address, and payment information. Be sure to double-check your information for accuracy.
5.Before you place your order, review the details of your purchase to make sure everything is correct. If everything looks good, click the "Place Order" button to submit your order.
6.After you place your order, you should receive an email confirmation from us that your order has been received. This email will include the details of your purchase, as well as an estimated delivery date.
That's it! You have successfully placed an order in our shop.
A: Typically, your entire order may be found in one warehouse, which would allow for a unified packaging and delivery by the online store.
But, if certain items are not housed together or have varying shipping schedules, they may be shipped separately, resulting in multiple deliveries occurring over time.
If you require further information or have specific requests regarding your order, please do not hesitate to reach out to our customer service team.
A: To access your account,
1.Simply click the ‘Log In’ link situated at the top left corner of any page.
2.Once signed in,you can access the 'Account-My Orders' page where you'll find all your orders and their current status displayed.
3.By clicking the 'View Order' link adjacent to the order number,you'll be able toexamine both the order summary and its detailed status history.
In case you do not possess a Settlein account, you will receive an email notification upon shipment of your order. Should you need to inquire about your order, please do not hesitate to contact our customer service team.
A: Before placing your order, please ensure that you have thoroughly reviewed your shipping information to verify its accuracy. Once an order has been submitted, it is no longer possible to change the shipping address online. If you require any adjustments, the first step is to check the status of your order.
If the order is still in a ‘Pending’ status, you may place a new order and leave the previous one untouched.
If the order is in ‘Processing’ status, please contact our Customer Service team immediately to request any necessary changes.
If the order has already been marked as ‘Completed’, it may be possible to make changes depending on the carrier's service. Some carriers do offer an address change service at an additional fee. However, we cannot guarantee success in such cases, and the cost of any additional address change fees will be at the customer's expense.
In the event that the carrier cannot offer an address change service, please try to receive the order at the original shipping address or directly contact the carrier to seek assistance. If the address is completely invalid, the package may either be destroyed or returned to the sender. In such cases, a penalty will be charged, which may include additional shipping charges and handling fees.
Please note that any changes are not guaranteed until a confirmation is received from our customer service team.
A: Upon placing an order, you will receive a confirmation email at the email address you provided. This email will contain an order number that can be used as a reference in case you have any inquiries regarding your order.
It is important that you carefully review the order summary to ensure the accuracy of your order information and save the email as a receipt of your purchase. If you have a Settlein account, you can also check the status of your order under the "My Orders" section of your account profile.
If you do not receive the confirmation email within 24 hours, please first verify that your email address is correct and check your junk mail folder. If the email is not found, please contact our customer service for assistance.
If you require an additional copy of your receipt, you may visit the "My Orders" section of your account profile and click the "View Order" link next to the order number. At the top right of the order details page, you will see a "Print Order" icon that can be clicked to print the order receipt.
A: Before submitting your order, carefully review the information to ensure accuracy. If you wish to change or cancel your order after it has been placed, you should first check the status of your order.
If your order is still pending, you can leave it as is and place a new order. Please be aware that pending orders will be automatically cancelled and you will receive a cancellation email if they are not processed within one month.
For orders that are being processed, please contact our Customer Service team as soon as possible to request changes or cancellations.
Once an order is completed, it cannot be changed or cancelled. However, you may return the item in accordance with our return and exchange policy if it meets the necessary conditions.
Please note that customized items can only be cancelled within 24 hours of payment confirmation, and product changes can only be arranged before your original order is shipped. Some products cannot be changed, so please contact our customer service team for further information. If a delivery is refused without Settlein's consent, you will be charged a penalty that may include additional shipping charges and handling fees.
Please note that changes or cancellations are not guaranteed until you receive confirmation from our Customer Service team.
A: Please contact our customer service before placing a special order to confirm its feasibility. If it is feasible, our customer care team will assist you in placing the order.
If you have already placed an order but have special requirements, please contact our customer service to confirm feasibility. If feasible, we will make the necessary arrangements. If not, you have the option to modify or cancel your order for a full refund before it is shipped.
A: Pre-Order: The Estimated Delivery Date instructions are provided on each product page for your reference.
Post-Order: To check the most current status of your order, please go to Account - My Orders. Once your order has been shipped, we will send you an email notification with tracking information.
Please be aware that deliveries are not usually made on weekends or holidays.
A: Partnering with top-notch shipping providers, such as UPS, FedEx, USPS, and Freight shipping companies, allows us to provide our customers with the most secure, rapid, and dependable delivery service available.
Please note that currently, we are unable to ship to PO Boxes or APO/FPO military addresses, thus customers must furnish a physical street address.
A: To ensure a smooth handling process, it is recommended that you record a video of the package when you receive the goods. In case you find any damage or defects, please reach out to our customer service team with accompanying photos or video footage so that we may assist you with the issue.
Please contact us via email at firstname.lastname@example.org.
A: Via email@example.com, please contact customer service with the following details of your order if you received the wrong product: what you ordered, what you received, relevant photos (photos of the packages and items) and order number. We will handle your issue accordingly.
A: Within 24 hours of receiving your item, please take these steps:
Verify that your shipping address is correct.
Check all entrances to your home, including your mailbox.
Inquire if someone else from your household or a neighbor accepted the package.
Look for a delivery attempt notice around your home.
Contact the carrier with your tracking number to start a claim.
Wait for 24 hours as sometimes carriers communicate delivery prior to arrival.
If 24 hours or more have passed since the delivery notification and you have not received the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed missing, we will be responsible for re-shipping or refunding according to your preference.
To ensure the best outcome, please inform us of missing items within 7 days of receipt. After-sales inquiries after 7 days of receipt may be negatively affected due to uncertain factors outside of the time frame.
A: The payment methods we accept include Credit Card, PayPal, Apple Pay, Google Pay, etc. For details, you can jump to the payment page.
A: In most cases, your order will not result in any customs duties or extra taxes. However, in the unlikely event that they are applied, there's no need to worry. You can pay the charges upfront and send us a picture of the receipt, and we will reimburse you for the expense.
A: Upon checkout, please verify that all information provided is accurate. If the payment is declined, you can try using another credit card. If you believe that the card was declined due to our error, kindly contact our customer service. In certain situations, we may suggest contacting your credit card company to resolve the issue. Alternatively, you can try alternative payment methods.
A: 1.Access your Settlein account by logging in.
2.Navigate to ‘My Order’ and click on the ‘Return’ button.
3.Select the item(s) you wish to return, specify the reason, and submit the return request.
4.Package the item(s), making sure that all components are in the original packaging.
5.Ship the package(s) using a trackable shipping method and provide us with the carrier and tracking number. Please note that untrackable returns may delay your refund.
A: Within 30 days of receiving your order, please notify us of any product defects. To do so, contact our customer service and attach a copy of your original order confirmation, confirm the item number and quantity of defective items, provide a detailed description of the problem, and include pictures or video evidence clearly showing the issue. Depending on the situation, we will provide refunds, exchanges, or replacements based on your preference. Please note that manufacturer defects found after 30 days of receipt are covered under the manufacturer's warranty.
Please be aware that Settlein.com is not responsible for reimbursing any labor costs or project delays that may arise due to receiving defective goods.
A: For returning an item, we suggest utilizing a shipping service that provides both tracking information and a signature requirement, in order to confirm delivery. Upon receipt of your package, we will assess the item within 3-5 business days. Then, we will either offer an exchange with a replacement or issue a refund.
You can always refer to the MY RETURNS column in your account to check the status of your return request.
If the return is shipped without a tracking number, the customer will be held responsible if the item is lost by the carrier, and no refund will be given.
A: Upon confirmation of cancellation, your refund will be processed within 24 hours. In case of a return, the refund will be issued 3-5 working days after we receive and inspect the returned item. The funds will be returned to the account from which they were originally deducted, using the same method of payment.
If you paid with your PayPal account balance, the refund will be visible in your account immediately.
If you paid with a credit card, it may take up to one billing cycle for the refund to appear on your bank statement, depending on the speed of your bank's processing. During the return process, please refrain from requesting a chargeback from your credit card company as it can significantly delay the refund process. If there are any unexpected delays, please contact us for assistance.
Using Your Account
A: Shopping at our site is made much easier with a Settlein account, as it allows you to:
- Keep track of your current order status as well as your previous orders.
- Store your shipping and billing information for a quicker checkout experience.
- Ask questions or leave reviews about our products.
- Add items to your Wish List for easy access and purchase at a later time.
A: 1.To access your account,click on the "Log In" button located at the top left corner of any page.This will open a login pop-up section.
2.If you have forgotten your password, click on the "Forgot Your Password" link next to the login button.
3.Enter the email address that you used to create your account.
4.Click on the "Submit" button to proceed.
5.We will then send you a link to reset your password.
6.Follow the instructions provided in the email to reset your password. If you have changed your email address, please contact our customer service to update it.
A: Easily update your account information by visiting the Account section where you can modify your Password, Email address, Shipping and billing Address, and subscribe or unsubscribe to newsletters.
Remember to click the SAVE button after completing your changes before leaving the page.
A: To write a review, simply go to the product page and click on the ‘Reviews’ tab. Scroll down to the bottom of the existing review(s) and you'll find the section where you can leave your review. Please keep in mind that only registered users are allowed to write reviews, so you will need to either create an account or log in to your existing one.
Product & Other
A: On our site, every item has detailed dimensions available. Please review the dimensions of the item before placing an order to ensure that it fits properly. Please be aware that our product dimensions are measured manually, and there may be a deviation of ±0.79 inches between the actual product and the measurement data. The measurement data is provided for reference purposes only.
A: The prices of our products may fluctuate, with temporary discounts or permanent hikes. Therefore, the prices of items in your cart reflect the current cost for which you will be billed.
A: To obtain a coupon, there are various methods you can use:
By subscribing to us and leaving your valid email address on our website, you will receive an email with a coupon code attached.
When a new user successfully registers on settlein.com, coupons will be automatically collected. For more details, please check "My Account-My Coupons".
We offer periodic promotions with different forms of coupon distribution. Keep an eye on the rules we put on and you could get the public coupon on our website or receive exclusive coupons via emails or social media channels, etc.
To use a coupon, follow these steps:
Add your purchases to the cart and proceed to the final checkout page. The highest available coupon for the current order will be matched and deducted by default. You can also remove or change other available coupons using the ‘>’ and ‘Remove’ icons, respectively.
A: Protected by a multilayer firewall-based security system, this website has implemented security measures to safeguard against the loss, misuse, and alteration of the information under its control. SSL encryption technology is used to transmit all orders over secure Internet connections. Additionally, all personal information, including credit card details and sign-in password, is kept in encrypted format at all times.