SHIPPING AREAS

We offer FREE shipping exclusively to the lower 48 states of the US (excluding Hawaii, Alaska, and Puerto Rico).

We do not ship to PO BOXES or APO addresses.

SHIPPING TIME

For Pre-made products, we will ship within 48 hours.

For Made-to-order products, we will inform the logistics process by e-mail. In the first stage, the ordered products are informed again, including the estimated delivery time for each product in the order. In the second stage, we will inform you the product has been manufactured and started to be shipped. In the third stage,we will inform you the product arrives at the warehouse. In the fourth stage, our local delivery team takes over the shipment and we will inform you the carrier as well as the logistics number. In the fifth stage, we will inform you to check your package based on the successful delivery.

Whether made-to-order or pre-made, we'll concerned the entire process and look forward to your feedback.

DELIVERY METHODS

1. Front Door Delivery: Free

Delivery of your order is an important process that requires safety measures for everyone involved, including our customers, team, and community. As a result, we have introduced Front Door Delivery as our default option, which guarantees contactless delivery to your house or apartment's front door on the specified date and time.

On the day of delivery, we will send you a notification when our logistics team is about 30 minutes away, and you won't need to sign anything as our team will photograph the delivered items at your doorstep.

In case of a multi-unit apartment, we'll deliver to your front door if it's accessible, or we'll leave your order at the closest safe point to your residence if there are access restrictions. If you don't cancel or return small items, we'll ship them via courier for free.

2. Inside Room: USD119

Have your order brought to any room of your choosing by our team with our In-Room Delivery service for $119. This option is perfect for multi-level homes or apartments. Here’s what to expect:

Your order will be delivered to the designated room beyond the doorstep. (Rest assured, we always bring shoe covers to maintain a spotless environment.)

Our delivery teams abide by local mandates and guidelines; although, you may request masks and/or gloves for your delivery and we’ll happily comply.

A notification will be sent to you on the day of delivery when our team is roughly 30 minutes away.

A signature will be required to confirm the delivery.

3. Inside + Assembly: USD199 

Looking to have your large items, like a dining table or TV stand, delivered and set up? Our team has got you covered with our room-specific delivery service, priced at $199.

Here’s what you can expect:

We’ll go beyond just dropping off your order at your doorstep – we’ll bring it straight to the room of your choosing. And don’t worry, our delivery team always wears shoe covers to keep your home clean.

Our delivery team follows local guidelines, and masks are optional in some areas. But if you prefer, just let us know, and we’ll be happy to wear masks and gloves during delivery.

We’ll even assemble your furniture, so you can sit back and enjoy your great taste in decor.

To confirm delivery, we’ll need your signature.

While our team is highly skilled, we cannot install items that may alter your space permanently, such as anti-tipping hardware or securing items to walls. Check the product page for Assembly Instructions to see what level of assembly is required.

ORDER TRACKING

Track your order and shipping & handling information by logging into your settlein.com account. If you haven't registered yet, you can still track your order using your order number. If you need more information on shipping, please email us at support@settlein.com and we'll respond within 24 hours.

If you haven't received your product but the logistics order shows that the goods have been signed for, please contact us within 3 business days. After 3 working days, we will no longer address this issue, and you'll need to contact the logistics company directly for assistance.

Please keep in mind that:

Your order may arrive in multiple packages, each with its own tracking number.

The name of the package may not be identical to the item name.

Proof of Delivery (POD)

The Point of Delivery (POD) is more than just a delivery receipt. It's an acknowledgement that the goods have been received without any damage. Unfortunately, PODs are often signed without proper inspection of the delivery.

To avoid any issues, we recommend that you verify that the shipment is indeed yours, that the entire order has been delivered, and that the items are undamaged.

Please note that any damage not indicated on the POD before signing will result in Settlein being unable to authorize any damage claims after the driver has left.

To ensure that everything is in order before signing the POD, please refer to the following checklist that we have prepared for you:

To ensure a hassle-free delivery process, we highly recommend that you go through this checklist before signing the Point of Delivery (POD):

• Check all cartons for visible damage.
• Confirm that you have received the correct items as stated in the POD and delivery order.
• If you have opted for White Glove Service, wait until all items have been unpacked and thoroughly checked for any visible damage before signing off on the POD.
• In case of serious damage to any carton, point it out to the delivery driver immediately.
• If there is any damage to the products or cartons, take photos of them.
• If the delivery causes any damage to your property, make sure to indicate it on the POD and take photographs or video footage of the damage for documentation purposes.
• Once you have gone through the entire shipment and documented any issues, obtain the driver's signature or initials next to your notes about the damaged items on the POD.

Note: Do not dispose of cartons until the issue has been resolved.