Return & Refund policy
Return & Refund policy
Return & Refund policy

We strive to make your shopping experience seamless and enjoyable. Please understand that furniture shipping fees are considerably high. Thus, if you decide to cancel or return an item due to personal reasons, you will be responsible for covering the cost of shipping and 5% handling fee. Kindly refer to our Cancellations, Returns and Refunds Policy for further details on returns and exchanges.

General Return

We hope you are satisfied with your purchase, but in case you are not, you are free to initiate a return within 30 days of receiving the product. However, please note that if the return or exchange is due to personal reasons and not quality issues, you will need to bear the cost of shipping. For a general return, you must keep the original packaging and ensure that the item(s) are in brand-new condition, uninstalled, unused, with no missing pieces, and with original tags and packaging. Otherwise, without the original packages (including its crate), it is not feasible to return or exchange your item.

Please be informed that any unauthorized returns will not be eligible for a refund and will be rejected upon delivery to our returns center.

Also, if you wish to return a stocked product that has not been dispatched yet, you will be refunded the full value of the product less an administrative fee, which includes restocking cost. The restocking cost is USD50 for each delivery.

If a stocked product that is ready to be shipped has not been dispatched yet, we will make an effort to cancel the shipment for you. However, if the item(s) is already on its way to you, you may choose to reject the delivery without opening the package or keep it if you've changed your mind. If you decide to reject the delivery, you will be charged a shipping and processing fee to cover Settlein's administrative and shipment expenses:

  1. Courier, USD160 for each package
  2. Truck Delivery, USD600 for each item.

Should you wish to return a delivered item, it must be in its original packaging and condition, including its crate if there is one. You may choose to arrange the shipping yourself or contact us to make the arrangements, subject to a service fee. Once the item is received and checked by our warehouse and deemed to be in good condition, you will be refunded the full value of the product, less a shipping and processing fee to cover Settlein's administrative costs and expenses in the following situations:

  1. Courier, USD160 for each package
  2. Truck Delivery, USD600 for each item.

Please note that the customer is responsible for the cost of return shipping, as well as ensuring the safety and successful delivery of the returned item(s). To ensure the safe delivery of the shipment, customers are required to choose a signature confirmation service. Settlein will not be held responsible for any incidents, such as loss or damage, that occur during transit of the returned item(s). It is highly recommended that customers add additional shipping insurance to their returned parcels.

To initiate a return, you must inform us (Address:375 Sequoia Ave, Ontario CA 91761;; Telephone:(800) 559-0828). Once your return request has been approved, you will receive a shipping label and guidelines on how to proceed. We regret to inform you that we cannot accept returns without prior authorization. For any inquiries regarding returns, please feel free to contact us.



There will be a 5% credit card processing fee for all order cancellations, however it will be waived for exchanges. If the furniture has already been shipped from our warehouse, there will be an additional shipping & handling fee required.


Damages and issues

In the event that your item is damaged or defective, there is no need to worry, as the aforementioned procedures do not apply. Instead, we will take care of it and collaborate with you to determine the best course of action.

If any manufacturing defects or damages are reported within 14 days of delivery, we will take corrective action.

To report any issues, please email us at with the following information:

Photos of the package in its entirety and the damaged area (if applicable)

Photos of the item(s) in its entirety and the damaged/defective area

Photos of the package labels (item label and tracking label)

A description of the issue.



    Upon receiving and examining your return, Settelein will inform you of the approval status of your refund within 2 business days. If the refund is approved, it will be processed automatically on your original payment method. It's worth noting that it may take some time for your bank or credit card company to process and post the refund. Typically, most banks take 3-7 business days to process refunds.