*Return and Cancel Policy for Pre-made Furniture
At Settlein, we take pride in crafting high-quality, made-to-order furniture to suit your unique style and needs. We understand that sometimes circumstances change, and you may need to cancel your order. To provide clarity and transparency, we have outlined our return and cancel policy below:
Cancellation within 24Hours（business day）: You have the right to cancel your order free of charge within 24 hoursof placing it. If you cancel within this period, you will receive a full refund of your purchase price, less a 5% transaction fee. (Please note this fee is not taken by us but by our payment institution who processes the payments)
Cancellation after 24Hours（business day）: If you wish to cancel your order after the initial 24 hourshas elapsed, a cancellation fee of 20% of the total order value, along with a 5% transaction fee, will be applied. This fee is necessary to cover the handling & preparation of your furniture shipment.
How to Cancel Your Order
To cancel your order, please contact our customer service team via email. You will need to provide your order number and the reason for cancellation. We will guide you through the process and initiate the refund, after deducting the applicable fees. The time-frame for cancellation is accounted for the moment we receive your email, not when we reply.
Shipping Damages
Please contact us within 48 hours（business day） when you receive furniture that is damaged, defective or not as described. We will work with you to address the issue and, if necessary, initiate a return and refund process.
Order Modifications
We understand that your preferences may change after placing an order. If you need to modify your order, please contact us via email as soon as possible. We will do our best to accommodate your changes, but please note that significant modifications may result in additional costs or delays. Order modifications past 24 hours （business day）of the initial order date will require a cancellation fee.
Return Shipping
If you choose to return a item for reasons other than damage or defects, you will be responsible for the return shipping costs. The returned item must be in its original condition and packaging to qualify for a refund. Once we receive the returned item and verify its condition, we will issue a refund for the purchase price, less the applicable transaction, recall fee, and any return shipping costs.
Refunds will be processed within 3-5 business days after we receive the returned item and confirm its condition. Refunds will be issued to the original payment method used for the purchase.
By shopping at Settlein, you acknowledge and agree to abide by the terms and conditions outlined in this return and cancel policy for pre-made furnitures.
If you have any questions or require further assistance, please do not hesitate to reach out to our customer service team. We are here to ensure your satisfaction and provide you with exceptional premade furniture items for your home.
Thank you for choosing Settlein. We look forward to serving you and helping you find the perfect furniture pieces for your living space.
*Return and Cancel Policy for Made-to-Order Furniture
At Settlein, we take pride in crafting high-quality, made-to-order furniture to suit your unique style and needs. We understand that sometimes circumstances change, and you may need to cancel your order. To provide clarity and transparency, we have outlined our return and cancel policy below:
Cancellation within 7 Days（business day）: You have the right to cancel your order free of charge within 7 days of placing it. If you cancel within this period, you will receive a full refund of your purchase price, less a 5% transaction fee.(Please note this fee is not taken by us but by our payment institution who processes the payments)
Cancellation after 7 Days（business day）: If you wish to cancel your order after the initial 7-day period has elapsed, a cancellation fee of 20% of the total order value, along with a 5% transaction fee, will be applied. This fee is necessary to cover the costs associated with customizing and preparing your furniture, as well as processing the cancellation.
How to Cancel Your Order
To cancel your order, please contact our customer service team via email. You will need to provide your order number and the reason for cancellation. We will guide you through the process and initiate the refund, after deducting the applicable fees. The time-frame for cancellation is accounted for the moment we receive your email, not when we reply.
Shipping Damages
Please contact us within 48 hours when you receive furniture that is damaged, defective or not as described. We will work with you to address the issue and, if necessary, initiate a return and refund process.
Please note that made-to-order furniture is unique and customized to your specifications, making it challenging to accept returns for reasons other than damage or defects. We recommend carefully reviewing your order details before confirming to ensure accuracy.
Order Modifications
We understand that your preferences may change after placing an order. If you need to modify your order, please contact us as soon as possible. We will do our best to accommodate your changes, but please note that significant modifications may result in additional costs or delays. Order modifications past 7 day（business day）of the initial order date will require a cancellation fee.
Return Shipping
If you choose to return a item for reasons other than damage or defects, you will be responsible for the return shipping costs. The returned item must be in its original condition and packaging to qualify for a refund. Once we receive the returned item and verify its condition, we will issue a refund for the purchase price, less the applicable transaction, recall fee, and any return shipping costs.
Refund Processing
Refunds will be processed within 3-5 business days after we receive the returned item and confirm its condition. Refunds will be issued to the original payment method used for the purchase.
Order Fulfillment
Our team is dedicated to crafting your furniture with care and precision. Depending on the complexity of your order, it may take several weeks to complete. We will keep you informed of the progress and provide estimated delivery dates.
By placing an order with Settlein, you acknowledge and agree to abide by the terms and conditions outlined in this return and cancel policy. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team. We are here to ensure your satisfaction and provide you with exceptional made-to-order furniture.Thank you for choosing Settlein. We look forward to serving you and creating the perfect furniture pieces for your home.
7 Day Return Policy
General Return
For general return you need to keep the complete original packaging. Item(s) must be:
1. In brand-new condition
2.Uninstalled and/or non-assembled
3.Unused, no pieces missing
4.With original tags and complete original packaging (including any crate or wooden box, and its fillers) Please be aware that the 7 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We would not accept if the item(s) are marked delivered greater than 7 days when you initiate the return.
What You Need to Know Before You Start A General Return
1.Please kindly DO NOT discard any original packaging or wrapping materials or crate from the item(s) you received.
2.You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier.
3.Any additional service on the order will NOT be refunded for the general return, including inside room service, room of choice drop-off and white glove delivery.
4.At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.
5.We could provide prepaid label(s) for the return in certain regions, the return shipping fee will be deducted once the item has been returned. If we are not able to provide a prepaid return shipping label, you would need to arrange the return yourself.
6.Any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
7.It is not feasible to drop-off a return item to our warehouses personally.
I Received an Incomplete Order or Missing Parts
We recommend checking the items within 48 hours of receipt and report to our customer service as soon as possible. Be sure to complete this process within 7 days of your delivery date. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. After 7 days, Settlein will make every attempt to rectify, however charges may apply.（charges includes (shipping, installation, etc.)
I Received a Wrong Item
If you believe you have received the wrong product, please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact customer service immediately, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the wrong item(s), provide pictures clearly showing the wrong item. The wrong item must be returned in original packaging, Settlein will be responsible for the return shipping cost. You can exchange it for the correct one or request a full refund.
Settlein.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incorrect goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.
I Received a Defective Item
We ask that you report any product defects within 7 days of you receiving your order. Please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem, and item label(s) on the package. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. Manufacturer's defects found 7 days after (and including) receipt will be covered by the manufacturer's warranty. We will still process your returns, refunds,or replacements, but you will need to pay some fees. Settlein is not responsible for any labor costs or project delays incurred as a result of receiving a defective product.
What You Need to Know Before You Start A Defective Return
1.Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
2.All product issue inquiries may need to inform us within 7 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 7 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
3.Please note that we do not cover the repair fee if unauthorized handyman services were hired.
*Supplement Terms
1. Damaged items means items that have been damaged in shipping.
To help you efficiently, please report to customer service about the damaged product within 2 business days after you received the item and do not discard the damaged item, as well as its packaging. See I Receive a Damaged Item for further details.
2. Undeliverable and Refused Package
If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.
3. Damaged items means items that have been damaged in shipping.
To help you efficiently, please report to customer service about the damaged product within 2 business days after you received the item and do not discard the damaged item, as well as its packaging. See I Receive a Damaged Item for further details.
4.Undeliverable and Refused Package
If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.
A few items can't be returned, including:
1.Items marked “Non-Returnable” on the product page
2.Assembled or disassembled products
3.Without original packaging (including the crate or wooden box or its fillers) or serious damage to the original packaging
Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
How to return the items?
1.Send an e-mail to support@settlein.com, along with your order ID, return item (SKU), return reason, and pictures or video that clearly showing the item package/box/crate, item label, and the item if you opened the box.
2.After receiving your request, our product expert will evaluate the return risk and shipping costs, then revert to you to confirm.
3.Once you confirmed, we would initiate a return label to you.
4.Please package the Item(s). Please ensure all parts are in the original packing way.
5.Ship out the package(s). We will process the refund after receiving the item completely and safely. You will receive a notification email within 3-5 working days after we received your item(s), and when refund is processed. The refund will be made to the account that the funds were originally drawn from. Please note that for credit card payment refund, please allow up to one billing cycle for your account to be credited. Please do not request a charge back from your credit card company during the return process due to the time it takes to resolve charge back disputes. It is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.
How Soon Will I Receive My Refund?
When we confirm to cancel your order, you will be refunded within 3 business days. When we receive your return, you will be refunded within 5 business days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.
If you originally paid with credit card, please allow up to one billing cycle for the credit to show in the bank statement. It mostly depends on how fast your bank processes the credit. Please do not request a chargeback from your credit card company during the return process. Due to the time it takes to resolve chargeback disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.
If you originally paid with PayPal account balance, you could find the refund right away in your PayPal account.
When we confirm to cancel your order, you will be refunded within 3 business days. When we receive your return, you will be refunded within 5 business days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.